FAQ
1. Where do you ship?
We currently ship throughout the United States.
2. What shipping options do you offer?
We currently provide the following shipping methods:
- Express Shipping (3–6 business days) — $20
- Free Shipping (7–14 business days) — Free
- Free Standard Shipping (7–14 business days) — $10
Delivery times may vary depending on your location, holidays, and shipping carrier conditions.
3. How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation.
4. Will I receive a tracking number?
Yes. Once your order has been shipped, tracking information will be sent to your email.
5. Are your cosplay items suitable for conventions and events?
Yes. Our products are designed for cosplay events, conventions, parties, photoshoots, and themed occasions.
6. How do I choose the correct size?
Please review the sizing chart provided on each product page before placing your order. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.
7. Can I cancel or modify my order?
If your order has not been shipped yet, we may be able to modify or cancel it. Please contact us as soon as possible.
8. What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order number so we can assist you quickly.
9. Do you accept returns?
We accept returns for eligible unused items in their original condition and packaging. Certain costume or personalized items may not be eligible for return after opening.
10. How can I contact customer support?
You can reach us through the Contact Us page or by email. Our support team typically responds within 24–48 business hours.
11. Are payments secure?
Yes. All transactions are processed through secure and encrypted payment gateways to keep your information protected.
12. What should I do if my package is delayed?
Shipping delays can occasionally occur due to weather, holidays, or carrier-related issues. If your package is delayed, feel free to contact us and we’ll help track your order.